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Avotus Leadership

Jayraj Chheda, Chief Financial Officer

Jayraj is the Chief Financial Officer for Avotus. He is a qualified Chartered Accountant and has over 13 years of Global experience in Finance and Accounting. He has worked in diverse industries and brings rich experience in financial management, capital market, setting up of accounting verticals in BPO/KPO and transitioning of accounting processes. Prior to joining Avotus, Jayraj worked for State Street Syntel Sourcing Pvt. Ltd., a subsidiary of the world’s second largest custodian, and was managing assets under management of over $100 billion for US-based pension funds. Jayraj has worked with other reputed companies, including RSM McGladrey, which is the fifth largest accounting firm in the United States.

Amit Shrivastava, Head of Service Delivery - India

Amit has more than 13 years of experience in the areas of Operations Management, Project Management, Client Servicing and Team Management. At Avotus, Amit is responsible for overall delivery and functioning of the processes, capacity planning and effective utilization of resources. He analyzes MIS reports and other statements with a view to reduce the defects in the processes and resolves client queries. His overarching goal is to achieve targets while adhering to the SLAs of the processes involving the handling of third-level escalations.

Amit has extensive experience managing and leading teams for running successful process operations. He is well-versed in developing procedures and service standards for business excellence. Amit is resourceful at maintaining relationships with clients to achieve quality service norms by resolving their service-related critical issues.

Prior to joining Avotus, Amit worked with HTMT Global Solutions and was responsible for Customer Relationship Management, Process Transition, People Management, Performance Management, Process Improvement and MIS. He has been associated with organizations like GTL Limited, ChoiceConnex, Info Vision Solutions, Voice Data Management and Fintax Management India Limited.

Amit holds a Bachelor’s degree in Commerce.

Pascal Herman, Director, Service Delivery (NA)

Pascal has over 20 years of experience concentrated in the development of innovative solutions to meet the technological demands of clients.  As the leader of our Service Delivery Team, he ensures all Avotus clients receive superior responsive service.  He is accountable for the management and retention of all Avotus customers. Pascal brings a wide range of experience from his previous employment with Hydro-Québec and Micromédica where he specialized in client migrations, network installations, and a variety of high-tech, complex solutions. He has also managed and deployed extensive installation and migration projects for Société Québécoise d'Information Juridique, École des Hautes Études Commerciales and Collège Jean-de-Brébeuf.  Additionally, he has written user training guides for procedures and tracking of technical support requests.

Pascal obtained an IB and DCS degree in Computer Science from Collège Jean-de-Brébeuf in Montreal and continued his studies at Polytechnique and Ecole Technologie Supérieur in Computer Science and Engineering. He also currently holds a license in financial security.

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